Returns and Cancellations

Extreme Kids World

30-Day Return Policy

We stand behind the products we sell and understand that sometimes an item is not quite what you expected. We accept eligible returns requested within 30 days of receiving your order, subject to the conditions and exclusions below.

How to Request a Return

Email sales@extremekidsworld.com with your order number within 30 days of receiving your order. Contact us before shipping anything back so we can confirm eligibility, applicable fees and return shipping instructions.

All returns require authorization before shipment. Once your return is authorized, ship it within 14 calendar days of authorization unless we agree to a different deadline in writing. Use the return address and instructions we provide.

Return Condition

Products must be unopened, unused, uninstalled and in like-new condition, with all original packaging and accessories. Items with visible wear or issues caused by use will not be accepted, and no refund will be issued for those items.

Restocking Fees

The following fees apply to eligible returns:

• Avenlur: 20% restocking fee.
• Bijou Build: 20% restocking fee. Supplied wood or lumber is nonreturnable, as explained below.
• Whitney Brothers: 20% restocking fee.
• LA SIESTA: 25% restocking fee.

Other eligible returns may be subject to a restocking fee that varies by brand and product. We will confirm applicable fees when you contact us for return authorization.

Nonreturnable Items

Custom-built and made-to-order items are nonreturnable and nonrefundable. This includes:

• Commercial-grade play equipment from SportsPlay Inc.
• Wesco ball pits and the Wesco Sensory Cabin.
• Custom-built or made-to-order Experia and TFH Special Needs items.
• EnSoul products.
• PlayMor products.
  
• Products manufactured with colors, stains or sizes selected for a specific order, including custom Swing Kingdom, Congo and Modern Monkey playsets.

Bijou wood or lumber supplied with a kit, bundle or wood-inclusive option is nonreturnable. This exclusion applies to the supplied wood or lumber component, not automatically to the entire kit or bundle. Contact us before ordering a wood-inclusive kit or bundle to confirm return eligibility for its other components.

Products sold as certified pre-owned or used are not eligible for return. Orders purchased specifically for one-time or temporary use are also ineligible. This includes orders intended for use at trade shows or conferences, orders purchased by promotional companies and orders purchased by trade show facilitators. Extreme Kids World sells to purchasers who intend to use the items for their normal useful life.

If you are unsure whether an item is custom-built or eligible for return, contact us before ordering at sales@extremekidsworld.com or (888) 474-2326.

For damaged, defective or incorrect merchandise, please see the Damages section below.

Shipping Costs and Refunds

Eligible returns are refunded for the returned items' purchase price, less original shipping and handling costs and any applicable restocking fees.

Original shipping and handling costs are nonrefundable. If your order included free or discounted shipping, the actual outbound shipping and handling costs for the returned items will be deducted from your refund. Shipping costs will not be deducted twice if they are already included in an applicable return charge.

You are responsible for return shipping and handling charges, except as described in the Damages section below. You also bear the risk of loss during return shipment. We strongly recommend fully insuring the shipment against loss or damage and using a carrier that provides tracking and proof of delivery.

Once your returned items have been received and inspected at the designated warehouse, we will email you when your refund has been processed.

Damages

If your product arrives damaged, note the damage immediately when signing for delivery and email photos to sales@extremekidsworld.com on the day of delivery.

For non-freight orders, Extreme Kids World will cover shipping for defective, damaged or incorrect merchandise. For freight orders, we will work with you and the manufacturer to resolve the issue, which may include sending replacement parts.

Keep all original packaging. Any return must be authorized by our customer service team before it is processed.

Items that become damaged after use are nonrefundable unless covered under the applicable warranty.

Cancellations

If you would like to cancel an order, email sales@extremekidsworld.com or call (888) 474-2326 immediately.

Orders for items that are not custom or made to order may be canceled before shipment, provided we confirm that the order can still be stopped. A cancellation request is not complete until we confirm the cancellation in writing.

Custom or made-to-order orders cannot be canceled once production has begun. Orders canceled after shipment are subject to the applicable return conditions, exclusions and fees, including original and return shipping costs.

Any order cancellation is subject to a credit card processing fee of up to 6% of the transaction amount.

Questions?

Contact sales@extremekidsworld.com or (888) 474-2326. For more information, see our FAQ and Shipping pages.